Informations légales

The Terms of Use

The Terms of Use (hereinafter referred to as the "Terms") of the mobile application "GO VANLIFE" (hereinafter referred to as the "App") provided by the company GO VANLIFE DOO NIŠ, Vojvode Karadjordja Street No. 100, Apartment No. 25, MB 21900133, PIB 113614544 (hereinafter referred to as the "Company") for the mobile operating systems "Apple iOS" and "Android", define the conditions for using the App and establish the rights and obligations of individuals who have installed the App on their mobile devices (hereinafter referred to as "Users/App Users"). The App is published in mobile app stores under the full compliance with these Terms.

General Provisions
1. The rights to the App belong to the Company. The Terms are governed by the legislation of the Republic of Serbia.
2. The Terms are an integral part of the License Agreement. Installing the App on a User's mobile device constitutes acceptance of these Terms and confirms the App User's agreement with its terms. Accessing the App, using it and/or performing any other actions in the App means that the App User accepts and agrees to abide by all terms of these Terms.
3. The Terms come into effect for the User from the moment of installing the App and are valid for the duration of the services provided by the Company to the User.
4. Appeals, suggestions, and complaints from individuals and legal entities to the Company related to the content and functioning of the App, violations of the rights and interests of third parties, and requirements of the legislation of the Republic of Serbia can be sent to the email address: info@govanlife.app
5. An internet connection is required to use the App. The Company is not responsible for any adverse consequences for the User caused by the inability to connect to the Internet.
Intellectual Property Rights
1. Any intellectual property results and means of individualization placed in the App, including design elements, designs, drawings, layouts, graphic images (including illustrations), photographic works, audiovisual works, computer software, are part of the App and are protected in accordance with the legislation of the Republic of Serbia, including in accordance with international treaties with the participation of the Republic of Serbia. These protected objects, both together and separately, make up the protected content of the App (hereinafter referred to as "Content").
2. The Company is the copyright holder of the App as a composite work, as well as the Content.
3. The App's Content is provided to individuals and legal entities.
4. The App provides App Users access to:
  - a map with specified locations and other users,
  - adding various types of locations worldwide (hereinafter referred to as locations),
  - viewing information about locations, posting reviews about them,
  - personalizing their point on the map,
  - managing the visibility of their point on the map,
  - posting posts on their profile,
  - exchanging private messages between each other.
Gaining Access to the App
Authorization in the App
1. To gain access to the App's functions (such as adding locations, posting, exchanging private messages with users, etc.), it is necessary to undergo the authorization procedure in the App, as a result of which a unique user account will be created for the User.
2. Registration is voluntary and free of charge. Registration is open to individuals who are at least 18 years old.
3. For authorization in the App, the App User must provide necessary, accurate, and current information, namely: email address/phone number or authorize through available services (Google, Apple).
4. The App User is responsible for the accuracy, currency, completeness, and compliance with the legislation of the Republic of Serbia of the information provided during registration.
5. A confirmation code is sent to the email address or mobile phone number provided by the User during authorization, for the identification of the entered email/number. The App User must enter the code in the corresponding field of the App.
6. The described User identification is carried out once during authorization in the App. The App does not charge a fee for receiving SMS. The User's mobile operator may charge an additional fee for SMS.
7. By agreeing to the Terms, the App User also agrees that the Company does not verify the accuracy of the information provided and does not monitor the legal capacity of the User.
User Account Usage
1. The User is solely responsible for ensuring that the content they post complies with applicable laws, including responsibility to third parties when the user's posting of certain information or content infringes on the rights and legitimate interests of third parties, including personal non-property rights of authors, other intellectual rights of third parties, and/or encroaches on their intangible goods.
2. The User acknowledges and agrees that the Company is not obligated to review any type of information posted and/or distributed by the User through the App. Moreover, the Company's administrator has the right (but not the obligation) to refuse or remove any information available through the App's services at their discretion. Users must independently assess all risks associated with using their account, including the reliability, completeness, or utility of its content.
3. By installing the App, the User agrees that the Company can unilaterally block the user's account for posting obscene content.
4. By saving their phone number or email in the App, the User acknowledges and agrees that Company representatives have the right to contact the User using this contact information.
Termination of Registration
1. The Company has the right to block or delete the User's account, as well as deny access to certain App services if the User violates these Rules and/or the rules posted on govanlife.app
2. The User can delete their account on all App services or terminate it for some of them by using the appropriate function in the profile settings. The Company is not responsible for content lost due to the User's actions.
3. The User is responsible for logging in through email or phone number. The User is solely responsible for all actions (and their consequences) within the App under their account, including in cases where they voluntarily provide account access to third parties.
App Usage Conditions
1. The User is solely responsible to third parties for their actions related to the use of the App, including if such actions result in the violation of the rights and legitimate interests of third parties. They must also comply with the legislation of the Republic of Serbia when using the App.
2. When using the App, the User must not:
  - Upload, send, transmit, or in any way post and/or distribute content that is illegal, harmful, slanderous, offends morality, shows (or is propaganda of) violence and cruelty, violates intellectual property rights, promotes hatred and/or discrimination, contains insults to any persons or organizations, contains elements (or is propaganda) of pornography, child erotica, or any form of sexual services.
  - Infringe on third parties' rights, including minors, in any form.
  - Impersonate another person or organization without sufficient rights.
  - Upload, send, transmit or in any other way post and/or distribute content without having rights to such actions.
  - Upload, send, transmit, or in any way post and/or distribute unsolicited promotional materials, spam, lists of other people's email addresses, pyramid schemes, multilevel marketing (MLM), internet earning systems, "chain letters", and other similar content.
  - Upload materials containing viruses or other malicious code.
  - Collect and store other people's personal data without authorization.
  - Post links to network resources whose content contradicts the legislation of the Republic of Serbia.
  - Assist actions aimed at violating the restrictions and prohibitions imposed by the Agreement.
  - In other ways, violate the norms of the law, including international law.
Rights and Obligations of App Users
1. App users have the right to:
  - Address complaints to the Company regarding content posted in the App and the functioning of the App.
  - Subscribe to the Company's updates within the App.
2. When using the App, the user must:
  - Compensate for losses incurred by the Company, other App users, or third parties as a result of violating the Rules or the legislation of the Republic of Serbia.
  - Adhere to the Rules and the legislation of the Republic of Serbia, acquaint themselves with all the legal information posted on the Company's website (govanlife.app), regularly check the Company's announcements regarding changes to the Rules, cease using the App if they disagree with the Rules or announced changes to them, take appropriate measures to secure their mobile device, and assume personal responsibility for the protection of personal data in case third parties access their device. Unless proven otherwise by the user, any actions performed using their mobile device are considered to be performed by the respective user.
User Support
- For any issues arising during the use of the App, users can contact the support service at: info@govanlife.app
Confidentiality and Processing of User Personal Data
1. The Company is committed to the confidentiality of its visitors, the protection of personal data, and its proper use in accordance with data protection laws. The Company operates in line with the GDPR (General Data Protection Regulation) adopted by the European Parliament, aimed at giving individuals control over their personal data and simplifying the regulatory environment for international business by unifying regulations within the EU. The Company also complies with the EU-US privacy shield requirements. We fully comply with the requirements outlined in the laws and regulations of the Republic of Serbia governing this field.
2. When interacting with the service/website, the user provides the following data: name, email address, contact phone number, and other data at the user's discretion.
3. To achieve the goals of this agreement, the Company develops, optimizes, and introduces new site functionality (including information, advertising, entertainment, and other products), including with the participation of affiliated entities and/or partners. For the provision of these objectives, and for the purpose of informing users about their services, promoting products and services, conducting electronic and SMS surveys, providing personalized (targeted) advertising, monitoring marketing campaigns, customer support, conducting prize draws among users, and ensuring user satisfaction and quality of services, the user agrees to the Company processing their data, including automated processing of such data, and transferring it for processing upon registration in the app/sending a form on the site.
4. By "data related to the user", it means information about the technical means (devices) and methods of technological interaction with the service and/or services of affiliated entities and/or partners (including host IP address, type of operating system, browser type, geographical location, provider data, etc.), user activity, and other data obtained by these methods.
5. "Data processing" refers to any action or set of actions performed with personal user data, including collection, recording, organization, accumulation, storage, clarification, matching, retrieval, use, transfer to the Company's affiliated entities, anonymization, blocking, deletion, and destruction.
6. The Company can send service messages to the user's email or mobile phone, or through the services they use (social networks, messengers, etc.). Users can opt-out of receiving advertising and other information. Service messages informing the user about their order and its processing stages are sent automatically and cannot be declined by the user.
7. The Company may use "cookies" technology. Cookies don't contain confidential information, and the Company can transfer cookie data to technical partners, agents, and third parties for statistical and advertisement optimization purposes.
8. The Company obtains information about the IP address of the site visitor. This information isn't used to identify the visitor.
9. The Company isn't responsible for information provided by the user on the website in a publicly accessible form. 10.10. The Company has the right to record phone conversations with the user. The Company commits to preventing unauthorized access to the information obtained during phone conversations and/or its transfer to third parties not directly related to order fulfillment.
10. By accepting the terms of this Agreement, the user confirms their informed and voluntary consent to the processing of their personal data provided during registration for purposes such as user technical support, resolving potential claims, and participation in promotional, advertising, marketing, and other activities. The Company can send information about the site's functionality to the user's email or phone number. The user also agrees to the transfer of the above personal data to the Company for processing to fulfill this Agreement, ensure the site's functionality, and resolve claims related to the Agreement. By accepting the terms of this Agreement, the user also accepts the terms of the Personal Data Storage and Processing Policy. The current version of the Personal Data Processing Policy is located on the website.
Final Provisions
1. Issues not covered by this Agreement shall be resolved in accordance with the legislation of the Republic of Serbia.
2. These Rules may be changed and/or supplemented by the Company at any time during the term of the Agreement at its discretion without the need to obtain the consent of the User. All changes and/or additions are posted by the Company in the appropriate section of the Application and take effect on the day of such posting. Application users are obligated to timely and independently familiarize themselves with all changes and/or additions.

NIŠ, April 2023